Common questions
At Gerda, everything is digital — completely without a reception. After your booking, you will receive a link to online check-in. As soon as you have checked in, Gerda will send you your PIN code for door & key box on the day of arrival. Your apartment is waiting for you from 15:00. You will receive all information again by email & in the Guest Hub.
Gerda will contact you with your personal PIN code on the day of arrival. You can also always find it in the Guest Hub — always handy when you need it.
It's simple: You can check out relaxed until 11 a.m. Close the window, don't forget anything — Gerda takes care of the rest.
Yes — Gerda is happy to reserve an underground parking space for you upon request. Or you can find a spot around the house. Just write to us briefly.
If it's okay with Gerda, we'll make it happen. It's best to write to us early — then we'll see if you can stay in earlier or stay longer.
Everything is fresh before you arrive. Gerda automatically provides weekly cleaning for 7 nights or more — at no extra charge.
Sure! Just contact the Guest Hub — for a small fee, we'll be happy to take care of it, including fresh laundry.
Yes — every location has a laundry room with a washing machine, dryer & often an iron.
Everything you need: kitchen, WiFi, bed, towels, hair dryer & more. You can find the exact details in the booking or in the Guest Hub.
Smart TV & high-speed WiFi — ideal for Netflix, YouTube & Co. Just log in & start streaming.
Gerda doesn't cook herself — but in the digital guide you'll find the best tips for breakfast, coffee & dinner around the corner.
Digital & always there — via chat, WhatsApp or telephone. Personally, quickly & easily.
Directly in the Guest Hub or via your booking platform. The Gerda team will be happy to answer any questions you may have.
Yes! Just let us know in advance. There is a small fee for extra cleaning.
Gerda will be happy to send you a confirmation for stays of 4 weeks or more — just ask.
For stays of 1 month or more, Gerda recommends private liability insurance — safe is safe.